What people told us

Prior to our visit on 24 May 2011, the provider contacted a sample of people who use the service to ask their permission for us to contact them by telephone. We spoke to six
people who use the service and they all told us that they were satisfied with the service they receive, were treated with dignity and respect and that they had positive relationships
with the care workers.People who use the service told us that they have a care plan, and some of the people said they had been involved in the care planning process. All the people spoken to said
that they were offered choices about how their service was delivered.People are provided with information and contact numbers if they need to speak to
somebody at the office or have any concerns about the care they receive. Everybody spoken to said they would speak directly to the care coordinator if they had any concerns.
One person who described the service as "marvellous" and "excellent" reported only ever having one complaint which was put right straight away.
People described how new staff shadow more experienced or senior staff until they are confident in how to provide the care or service. People who use the service told us that
staff are tidy in appearance, wear a uniform and an identity badge.People told us that they are sent a survey about every 12 months asking their views on the
quality of the service. None of the people spoken to had any concerns with the care they are currently receiving.