Client Feedback
Guidance Notes
Please tick only one box in each row of the Assignment Feedback. These guidelines may help in assessing the performance of the Temporary worker. To be graded average or above average the Temporary workers performance must be consistent with that of substantive appointments at that grade. Reports showing serious shortcomings in the Temporary workers performance should be copied to the relevant Professional and Regulatory Body.
Clinical Skills
(Clinical assignments only)
Clinical
Above Average
Comprehensive, up to date and excellent application. Widely read.
Average
Satisfactory knowledge for dealing with Common disorders. May fail to “spot the FdFlty” but learns from experience.
Below Average
Lacks appropriate knowledge or ability to apply it. May fail to learn from experience.
Unnaceptable
Lacks basic and/or essential knowledge. Unable to learn from experience.
Record Taking
Above Average
Precise, perceptive, comprehensive and well documented.
Average
Usually complete, orderly and systematic.
Below Average
Often incomplete, inaccurate and/or poorly recorded.
Unnaceptable
Frequently incomplete, inaccurate and poorly recorded.
Judgment & Patient Management
Above Average
Excellent clinician who is aware of their limits. Excellent waFd and/or outpatients management.
Average
Reliable and conscientious. complete under pressure. Seeks advice appropriately. Good awareness of complications.
Below Average
Sometimes unreliable and uninterested. May fail to grasp significance of findings or take appropriate action. May under or over react to emergencies. May fail to notice complications and/or act appropriately. May fail to recognise limitations and to seek advice when needed.
Unnaceptable
Often unreliable and uninterested. Fails to grasp significance of findings or take appropriate action. Often under or over reacts to emergencies. Fails to notice complications and/or act appropriately. Fails to recognise limitations and seek advice when needed.
Practical Skills
Above Average
Shows outstanding practical ability.
Average
Competent.
Below Average
Clumsy or rough. Can have difficulty in even the simplest procedures.
Unnaceptable
Clumsy and rough. Often has difficulty in even the simplest procedures.
Knowledge
Job Role
Above Average
Comprehensive and up to date knowledge and understanding of the job role. Widely read.
Average
Adequate and up to date fund of knowledge. Relates this satisfactorily to patient care/service user support.
Below Average
Reasonable though perhaps dated knowledge. Not always applied appropriately.
Unnaceptable
Uninterested. Does not read the literature. Fails to apply basic knowledge to problems.
Attitudes
Reliability
Above Average
Highly dependable and conscientious.
Average
Dependable.
Does not need reminding. Conscientious in patient care.
Below Average
Occasionally unreliable.
Forgets to do things (possibly to the detriment of patients/service user).
Unnaceptable
Frequently unreliable. Likely to fail to do things (possibly to the detriment of patients/service user).
Leadership & Initiative
Above Average
Excellent team leader with great ability to motivate others.
Shows initiative.
Always takes responsibility.
Average
Competent but lacks inspiration. Gives clear instructions. Usually shows initiative and takes responsibility.
Below Average
Needs pushing and may fail to show initiative.
Unnaceptable
Very limited.
Gives confusing instructions.
No initiative.
Administration
Above Average
Well prepared and organised. Adapts to the Customer’s management policies.
Average
Well prepared and organised. Conscientious. Can be left confidently to deal with routine work.
Below Average
Often behind of neglects routine admin.
Unnaceptable
Cannot be bothered or slapdash.
Timekeeping
Above Average
Punctual and reliable. Will always contact the unit to warn of a problem.
Average
Usually on time. Usually contacts the unit to warn of a problem.
Below Average
Often late to the unit and to clinics. May not warn of a problem.
Unnaceptable
Frequently late to the location. Often fails to warn of a problem.
Relationships with Colleagues
Above Average
Willing to accommodate the working methods of the team. Able to defuse problems in the team. An excellent colleague who fits in well.
Average
Good rapport. Trusted. Easy to work with. Able to fit in with existing team.
Below Average
Fails to fit in with seniors, peers or juniors.
Unnaceptable
Uninterested. Does not try to fit in with colleagues and may even undermine them.
Relationships with Patient/Service Users
Above Average
Inspires confidence.
Establishes excellent rapport. Patients/service users delighted to be looked after/supported by them.
Average
Sound, caring/supportive attitude. Can allay patient/service user fears. Takes time. Trusted by the patient/service user.
Below Average
Does not put people at their ease. Lacks empathy.
Unnaceptable
Does not mean well. Rude. Patients/service users do not want them present. Increases patient/service user anxieties.
Relationships with Other Staff
Above Average
Inspires loyalty and enthusiasm.
Average
Sound and professional yet approachable. Treats others with respect and is respected in return.
Below Average
Careless of others. May generate rather than solve problems.
Unnaceptable
Rude and arrogant. Likely to cause problems.
Communication Skills
Above Average
Excellent communicaton. Easily establishes rapport with patients/service users. Encourages and enhances mutual understanding.
Average
Good communication skills. Listens well and explains well, in appropriate language. Gives clear instructions.
Below Average
Poor command of local language. Inarticulate and confusing. Easily misunderstood. Does not listen or understand. Confuses patients/service users with unnecessary technical terms.
Unnaceptable
Very poor command of local language. Unintelligible and inarticulate. Minimal explanatory skills. Can appear indifferent and/or patronising.
Personal Qualities
Appearance
Above Average
Smart, appropriately dressed. Good personal hygiene.
Average
Tidy, appropriate dress. Normal personal hygiene.
Below Average
Untidy inappropriate dress.
Unnaceptable
Often scruffy. Generally poor personal hygiene.
Integrity
Above Average
Excellent.
Average
Good.
Below Average
Just acceptable.
Unnaceptable
Suspect honesty or morals.
Manners
Above Average
Always considerate and polite.
Average
Generally good. Considerate.
Below Average
Thoughtless. Sometimes rude.
Unnaceptable
Rude and/or arrogant.
